Let's Build Bridges
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Friday 10 October 2014
A 'Trip Advisor' for Recruitment?
Here's an idea that I think will help improve young people and adults' employability.
The recruiters I have spoken to have confirmed that while there are many online feedback services for companies in general, there is not yet a specific service, exclusively for recruitment and application issues. If this is true, I propose that we set up a special online feedback service, for users to comment on all issues affecting the recruitment and application for full time or part time employment.
For example, the Recruitment & Employment Confederation might consider working with the Review Centre, or similar service provider to set one up. A larger network would have more impact, as the Review Centre's users are over 3 million in number. There are, of course, legal issues to consider, such as non-disclosure agreements from the recruiter's side, and possibly in the case of some applicants as well.
Therefore, to ensure equal protection for employers and reviewers alike; job applicants could write anonymous online reviews about their experience, and recruiters could also write anonymously, about general issues they have dealt with. Neither they nor the organisations involved, would be mentioned by name; but general issues that came up again and again, could be raised online, to be considered by the recruitment industry as a whole.
In this way, a specialised feedback service for job applicants, and recruiters, would allow system wide improvements to be made throughout the recruitment and application process as a whole. I submit that this would go a long way to helping the employability of both young people and adults.
I welcome your thoughts on this.
James M
Founder
Let's Build Bridges [a forum]
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I've now submitted this idea, as a proposal to the Recruitment & Employment Confederation, and hope that they will consider setting an online service up. I'm also convinced that collaboration with an organisation like the Review Centre would be the perfect way to do this. Ok, so it's ambitious, but I'm convinced that a Trip Advisor-style service for recruitment and application issues, would go along way to helping employability. Every system needs feedback to work properly. To avoid recrimination, recruiters could submit anonymous comments on issues they have faced. Applicants are under no obligation to keep quiet if unsuccessful, and unless they have sign a non-disclosure agreement, should be free to comment as they please. In much the same way as for Trip Advisor, the brutal warts and all feedback should bring bad service to light. Yes we all like to moan, and there will be plenty of negative reviews.. But if the same issues come up again and again, then employers, and the Government will be shown where the faults lie in our job market.
ReplyDeleteI submit that this will do a lot to help applicants' employability, and recruiters alike.
I've now forwarded this idea to Jobcentre Plus (for the UK) and am waiting to see what they can put together. It may still be possible for organisations to collaborate and set up a joint review centre. For example, the Recruitment and Employment Confederation could work with Jobcentre Plus to set one up. Jobs and opportunities are their business, so it makes sense to have an online feedback service about employability issues. This would inform their work, and show the gaps in career paths and job applications that need to be put right. Having found a few barriers myself, I can assure you, this will make all the difference. It is the single most effective way to improve employability for everyone,
ReplyDeleteAfter further research, the review service nearest to Trip Advisor that I can find in recruitment is Glassdoor http://www.glassdoor.co.uk/index.htm
ReplyDeleteThis service is perfect to review specific companies, but I think that what is also needed, are comments on general issues affecting recruitment and application, that aren't necessarily linked to one company. Also, the recruiters themselves need to be able to comment - anonymously in most cases - on issues of concern to them.
Perhaps Glassdoor could add these functions, but in the meantime, it would still be useful for the Recruitment & Employment Confederation of Jobcentre Plus to have a service like this, so that they can be directly informed about where they can improve their services.